SUPPORT

Our cutoff times are 9AM MST for checks and 8PM EST for ACH on weekdays. Checks will not be sent out on USPS holidays and ACH Direct Deposits will not be processed on banking holidays. Digital checks are typically sent instantly.

I have some questions about Digital Checks

Please see our Digital Checks FAQs page.

It is important for you to provide us validated information to send out ACH payments, including payee name, account type, routing number, account number, and payment amount. In some cases, the receiving bank may reject payments based on a mismatch between account information and payee name but this should not be counted on.

We geocode what we get on addresses so in some rare cases errors may get through, if they are not autocorrected or put in the payments repair queue. We’ve tried to make things as resilient as possible while being as flexible as possible and still trying to maintain quality control, so it’s a balancing act.

Please contact Checkissuing Support to receive our ACH Origination ID

For check payments, the minimum is $.01 and maximum is only limited by what the clients bank allows. The maximum for ACH payments is 10K unless special approval for higher payments has been approved.

The field that will be passed onto the bank statements will be the Addendum field.

Send Date is for future dating payments. It defaults to either the current day (if it’s before our payment cut off time of 9AM MST), or the next business day if it’s after the cutoff.

You can cancel a payment up until it’s processing. This is typically 9AM MST for check payments, 5 PM EST for ACH Direct Deposit payments, and Digital Checks can be canceled up until the time the Digital Check is redeemed.

There are integrations available to export payments out of Quickbooks Desktop/Online and into the Checkissuing Platform.

With our basic template, you have 300 characters on the check stub and 25 characters on the actual check. Any addition content will cause for additional fees.

All of our mail goes through the US Postal Service. Normally it takes around 2-5 business days. We do offer many other mailing options with faster guranteed delivery times.

Those types of errors likely have something to do with the mapping of the fields in your file upload, or a missing field in one of your payees addresses. If you correct that error after uploading, your file should be ready to go. In the case of error(s), the file will not be rejected.

Yes, our system can provide you that information through a secure email or through our API.

Yes, we have a robust reporting system that allows you to export data acceptable for bank and accounting/ERP software importing.

Yes, you can but you must hold a Bank account that supports that type of currency in it. We are not able to convert currencies from you.

Yes, we have many clients that send checks internationally with our services.

Pending Release – Payments have been uploaded to the Checkissuing System and are waiting to be released by the Printing Team.

Released – The Printing Team has released the payments for processing.

Processing – The payments are in the process of being printed and stuffed into the proper envelopes for delivery.

Sent Out – The payments have been printed and the US Postal Service has picked them up from our Headquarters in Colorado for delivery.

Returned – After being sent successfully, there were errors with the payment and it could not be delivered. (Most likely returned for a bad address)

Canceled – The client has requested for the payment to be cancelled.

Posted Cashed – The payments have been successfully received by the beneficiary and they have cashed the payment.

There are several ways to get your cashed check information from our system. We integrate with a third-party that supports retrieving cashed check information for most major banks. For banks that do not support retrieving transaction information, we offer a system where we can import many different bank file formats to display and report back you to cashed check information.

Yes, we do offer this service. There is a one-time $75.00 processing fee and then it is typically $.95 per recipient + postage, with bulk discounts available.

We have several ways to verify our clients bank accounts. We use a 3rd party system that we can use to instantly verify your account, or we can send micro-deposits (small deposits of under $1.00) that you would have to verify.

Yes, you can add each of your clients as sub-accounts in the Checkissuing system. They will then be able to add payments whenever they need.

Yes, because they have a similar MICR line as US Banks. We may need a voided check and/or a letter from your bank to verify the account before setup can be completed.

Checkissuing is SOCII-SSAE 16 Type II Audit certified, HIPPA compliant, and our systems are hosted on Amazon Cloud (AWS).

We are Headquartered in Tempe, Arizona and all mail pieces are sent out from our location at 1835 E. Sixth St. #24, Tempe, AZ 85281

Yes, we do. Please contact a representative for more details on this.

Yes, you can. Since there are no processing fees or monthly minimums, it doesn’t make a difference in costs whether you use us one-time or on a regular basis.

A color or black/white logo can be added to your check stub and/or envelope.

Checkissuing has a complementary same day printing and mailing service if your files are uploaded before 9:00am MST. Fees will apply for past deadline uploads for same day printing up until our hard cut off time of 11:00am MST.

You can upload your Excel file saved as a .CSV or push your information through our API.

You can use the permission settings to set your preferred access for your users. Access can be limited to just viewing reports.

There is no limit but for security purposes, we recommend not having to many. The primary user has access to all the permission settings per new user.

Yes, once you are integrated into the Checkissuing system there is a Reports Tab that allows you to run all the reports needed.

There are no monthly fees for our services, and there may be a setup fee based on what services and customization you require.

Yes, we offer a printing and mailing service for documents without check payments. They can be sent as individual pieces of mail, or bundled together.

Yes, there are various ways you can market your brand including color or black/white logos on the check stub or envelope, or including color or black and white marketing inserts.

Positive pay is a cash-management service employed to deter check fraud. Banks use it to match the checks a company issues with those it presents for payment. Any check considered to be potentially fraudulent is sent back to the issuer for examination. It normally takes about 30 days to fully set up your positive pay program with your bank.

We have integrations with various ERP and accounting systems. Please contact us with your specific needs.

Our fees are based off monthly volumes. Please contact a representative for the specific pricing tiers.

All client data is fully-encrypted and stored on Amazon Cloud (AWS), the same platform that the NSA uses to store their information.

No, you only pay for what you print.

As we dont have any long-term contracts, setup fees or monthly fees, our service is use as you need.

We average about 2-3 business days. We can move as fast as you need us to. The MICRO Deposits we send to verify your bank account take about 24 hours to hit.

Our billing options for businesses include an ACH debit out of your bank account, we can write a check out of your account on your behalf, or we can send you an invoice for you to send us a check or push an ACH into our account.

Depending on the services you would like, they will vary. Please contact a representative for more details.

To manually upload a file to our system, we accept. CSV files, which can be easily converted from Excel. We also have an API that can be used to communicate with our systems.

• USPS First-Class check Payments are batched out at Monday through Friday at 9AM CST, on all days excluding Federal Holidays that Checkissuing and the USPS is not operating.
• Expedited check Payments such as FedEx are batched out at Monday through Friday at 9AM CST, on all days excluding Federal Holidays.
• ACH Payments are batched out Monday through Friday at 7PM CST, excluding any Federal Holidays that banks are not open.
• Digital Checks are sent immediately after being submitted.
• For ACH retrieve by email Info, payments don’t release until payee account information is received.

We do not operate on the following national holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Not currently.

We don’t restrict international checks, it is up to our customers to comply with OFAC standards since the money is being transferred from their bank accounts. Please make sure your address that is passed with that countries address conventions, otherwise it will be returned.

0.01 – no real maximum for checks. We have some sending limits on ACH’s but they’re on a client by client basis and with notice we can accommodate higher amounts.

‘1 Financial Center’ isn’t recognized as an actual street address by our geocoding, which is why it corrected it to 675 Atlantic Ave. If that’s passed it’ll pick up the second address line.

Those cutoff times apply to only weekdays, not weekends. As far as the weekdays, checks are not sent out on holidays that the USPS is not open and ACH’s are not processed on banking holidays. And yes, everything created after Friday’s cutoff be processed on Monday.